Do you need technical assistance right now?

Find a customer service near you.

Since the beginning TAV VACUUM FURNACES has actively engaged in the smooth functioning of the support network, from the first commercial contact to the after-sales service. In order to allow for a more direct exchange of information with a view to making technical assistance faster and more efficient, our customers can refer to just a single interlocutor for all their needs.

North America

If you need a complete post-sales service, including technical support, training courses and software updates, ask Furnacare – our representative for Canada, the United States and Mexico.

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South America

Comprehensive assistance, maintenance services and spare parts are provided by LMTerm, our representative for Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay and Venezuela.

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Rest of the world

In any other country on-the-spot assistance is provided by TAVENGINEERING, our worldwide interlocutor for any support request.

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A quick response to your challenges

In case of technical failures reacting quickly helps minimize the risk of furnace downtime and avoid the costly delays that can imperil, or even kill, your deal.

Technical assistance

Technical assistance

A rapid resolution of any critical state in the functioning of your vacuum furnace is essential for your business. One missed deadline can jeopardize the entire production!

Preventative maintenance

Preventative maintenance

A continual cycle of inspections and maintenance ensures the top performance and reliability of vacuum heat treatment systems over time.

Proactive maintenance

Proactive maintenance

Downtime costs are kept to a minimum through the use of onboard diagnostics to ensure general plant efficiency and reduce the periods of service needed for maintenance.

Large spares warehouse

Large spares warehouse

A partner with a great availability of replacement parts allows you to react faster to urgent needs and successfully supports your operational requirements.

Why rely on us

TAV VACUUM FURNACES fully understands the needs of its customers: high quality, advanced technology, functionality, timely and qualified technical assistance. We manufacture customized vacuum furnaces for heat treatment applications, delivering the product under the planned terms and keeping it at maximum efficiency through a high-level after-sales service.

The fastest service ever

Thanks to the in-depth knowledge in vacuum engineering, our highly specialized technicians pinpoint and resolve root-cause issues quickly and eliminate “trial and error” troubleshooting.

Remote support

Help-desk assistance provides rapid solution to technical problems in real-time, independently of your geographical location. The constant availability of experienced engineers means that your vacuum furnace will be up and running for years to come.

Predictive intelligence

To make the most of cyclical, programmed maintenance our technical staff is fully equipped with the latest technologies to run diagnostics for the measurement and control components, so that any possible faults can be localized and eliminated.

Top quality spares

Spare parts play a vital role in maintaining, ensuring and reinforcing the reliability of your equipment. With this end in mind, we perform strict quality tests to validate each item, offering customers a ready and prompt delivery.

Optimize your furnace reliability and maximize the ROI

Start today to improve efficiency, durability and energy savings.